Privacy Policy

What this policy covers

This policy describes the information we collect when you visit the Digital Identity Foundation website, how we use it, and the choices you have. It applies only to information collected through this site and related services we operate directly.

Information we collect

• Information you provide directly: When you use our contact form or sign up for updates, we collect the information you choose to share, such as your name, email address, and the details of your message.
• Information collected automatically: We may collect standard web log information such as your browser type, pages visited, and the date and time of your visit. We do not use this information to identify you personally.

Information collected through our Get Support intake form

If you submit our confidential intake form, we collect the information you choose to share about your situation, your location, and how to safely reach you. This information is accessed only by trained team members directly supporting your case. We do not share it with law enforcement, platforms, or any third party without your explicit consent, except where we are legally required to do so, as described below. We retain intake information only as long as needed to support you and as permitted by law, and you may request deletion at any time by contacting us.

How we use information

We use the information we collect to respond to your messages, send updates you have requested, improve the website, and understand how visitors use our services. We do not sell personal information.

Cookies and analytics

This site may use cookies and similar technologies to support basic functionality and to understand how the site is used. You can control cookies through your browser settings. We use analytics only to improve site performance and content; we do not enable advertising or behavioral tracking.

Sharing and subprocessors

We share information only with service providers who help us operate the website and communicate with you (for example, hosting and email delivery services). We require these providers to keep your information secure and to use it only for the services they provide to us. Information shared through our survivor intake form is held to a stricter standard of confidentiality than general website analytics data described above, except as outlined in "Legal and safety exceptions to confidentiality."

Legal and safety exceptions to confidentiality

While we treat intake and case information as confidential, there are limited situations where we are legally required to act regardless of a request for confidentiality. If we learn that a minor has disclosed abuse, or if we come into contact with apparent child sexual abuse material (CSAM), we are required by law to report this to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC). This obligation applies even where you have otherwise asked us to keep your information private.

Data retention and deletion

We keep your information only as long as needed for the purposes described in this policy or as required by law. If you would like us to delete information you have provided, please contact us using the information below.

Your privacy choices

You may update your email preferences or ask us to delete your information by contacting us. We will respond to reasonable requests as quickly as we can.

Security

We take reasonable steps to protect information from unauthorized access, loss, or misuse. No website can guarantee complete security, and we encourage you to use caution when sharing sensitive information online.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of the page. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us.